Last Updated: February 17, 2020


1.0 Introduction

Thank you for choosing Havis iCare.

Havis iCare is a product of the Havis 360 suite , owned by Ha-Shem Limited. As such, the privacy policy for Ha-Shem Limited’s applications and websites, applies equally, and can be reviewed below.

Ha-Shem Limited (herein frequently referred to as “we” or “our”) is strongly committed to protecting the privacy and complying with the choices of her users and audiences (herein frequently referred to as “you or your”). Therefore, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.

Both your personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.

Our Commitment

  • Your information will not be rented or sold to any third party.
  • We use state-of-the-art security measures to protect your information from unauthorised users.
  • We give you the possibility to control the information that you share with us (opt-out)


2.0 About this Policy

This Policy sets out the essential details relating to your personal data relationship with Ha-Shem Limited. The Policy applies to all Ha-Shem Limited’s products, and any associated services. The terms governing your use of the Ha-Shem Limited’s products are defined in our Terms and Conditions of Use (the “Standard Terms and Conditions for Ha-Shem Limited’s Products & Services”).

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data, we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

  • Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  • Explain the way we use the personal data that you share with us in order to give you a great experience when you are using Ha-Shem Limited’s service; and
  • Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.


We hope this helps you to understand our privacy commitments to you. For further clarification of the terms used in this Policy please visit our Privacy Center on ha-shem.com. For information on how to contact us if you ever have any questions or concerns, please see Section 14 ‘How to Contact Us’ below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use Ha-Shem Limited’s products and services.


3.0 The Type of Information We Collect


Ha-Shem Limited is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:


  1. processed lawfully, fairly and in a transparent manner in relation to individuals;


  1. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;


  1. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;


  1. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;


  1. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and


  1. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”


3.1 User data

This is the personal data that is provided by you or collected by us to enable you to sign up for and use our products, for our instructor-led classes, participating in our webinars, using parts of our websites, and signing up for selected services (such as free subscriptions). You are required to input your information in order to receive relevant communication about our products and services, their purpose and the best use you can make of them. The data may include your first name, last name, email address, company, phone number.


3.2 Payment and Purchase Data

We may collect certain personal data if you sign up for a trial or purchase any of our paid subscriptions (as defined in the Terms and Conditions of Use) or make other purchases through our service. The exact personal data collected will vary depending on the payment method (e.g. direct via a third-party payment service or by invoice) but will include information such as:

  • Name;
  • Credit or debit card type, expiration date, and certain digits of your card number;
  • Postal code;
  • Mobile phone number;
  • Details of your purchase and payment history;
  • Your language, currency, operating system, and country information.

3.3 Contests, Surveys and Sweepstakes Data

When you complete any forms, respond to a survey or questionnaire, or participate in a contest, we collect the personal data you provide.


3.4 Advertisers and Other Advertising Partners

We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver a better experience with Ha-Shem Limited’s products/services.


4.0 How We Use Your Information

We use the data we collect for the following purposes:

4.1 Operating Our Business

We use the data we collect to operate our business, including providing and improving the Services.  Specifically:

  • To fulfill transactions that you request. For instance, when you place your order with us, we collect your email in order to send the license details, software updates or patches.
  • To provide you information that will allow you to use our services.
  • To automatically customise your documents with your information.
  • To diagnose and fix problems with the services and providing other customer support services.
  • For analytical purposes. To better understand our users and audiences, and how they use the services, which allows us to continually improve and expand the services.
  • To build predictive models, which allow us to tailor the services based on the data we have about how you use our services.
  • To ensure a better experience with Ha-Shem Limited’s products/services.

4.2 Communicating with You


We use the data we collect to communicate with you, including responding to your requests or inquiries.  Specifically:


  • To respond to your request if you contact us with a question or concern.
  • To provide information about your account, your use of the services or other transactions that you request.
  • To deliver news, updates and other types of communications, according to your subscriptions, alerts, and other preferences.
  • To notify you of the release of updated versions of applications, new services or promotional offers.

4.3 Marketing and Advertising


We use the data we collect for marketing or advertising purposes, on behalf of ourselves, as well as our partners. Specifically:


  • To send you promotional messages and deliver advertisements about products, services, programs or events that may be of interest to you. These may be offered by, or on behalf of, Ha-Shem Limited, or by our partners and other third parties with whom we have a relationship. The promotional messages and advertisements that you see may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests and preferences.  We refer to this as “interest-based advertising”.


4.4 Security, Compliance and Enforcement. 

We use the data we collect for security, compliance and enforcement purposes.  Specifically:


  • To protect the safety and security of our users and our services.
  • To detect and prevent abuse, fraud or other unlawful or unauthorised activities.
  • To resolve disputes.
  • To enforce our agreements, including our policies and terms of service that govern your use of the services.
  • We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized or anonymized data.


We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.


In very rare instances Ha-Shem Limited may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ha-Shem Limited or the site; (b) protect and defend the rights or property of Ha-Shem Limited and her family of products and services; and (c) act in urgent circumstances to protect the personal safety of users of Ha-Shem Limited, her products and services, or the public.


5.0 How We Protect Your Information

Ha-Shem Limited is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.


We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.


6.0 Third-Party Service Providers

We engage service providers to perform functions and provide relevant services to us. For example, we use a variety of third-party services to help operate our services, such as hosting our blog, processing payment, collecting data, and to help us understand the use of our services, such as Google Analytics. We may share your private personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and instructions. We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards.

7.0 Use of Cookies and Tracking Technologies


Ha-Shem Limited and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.


Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. You are prompted to accept or disable cookies when visiting our website, and are at liberty to accept or decline. Ha-Shem Limited uses cookies and similar technologies for purposes such as:


  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analysing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.


We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.


If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. Click here for the NAI gateway opt-out site.


This site will also allow you to review the third-party advertising companies' privacy policies.


8.0 Information Sharing Consent

We will clearly inform you when information that personally identifies you ("personal information") is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [install/download/subscribe] to product updates, newsletters or other online services.


9.0 Control Over and Access to Your Personal Information

When you provide your personal information, you consent that it can be used for the above purposes and that Ha-Shem Limited is an authorised holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page. You are entitled to review the personal information you have provided us and ensure that it is always accurate and current. To review or update this information simply request that we send you this information.


10.0 Retention of information

We retain information for as long as is necessary, to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.


10.1 EU and EEA Users’ Rights


If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:


You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.

11.0 Opting-Out

We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.

12.0 Changes to This Policy

If we make changes to our Privacy Policy, we will post these changes on our website and seek that you review, so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.

13.0 Enforcement of Policy

If for some reason you believe Ha-Shem Limited has not adhered to these principles, please notify us and we will do our best to promptly make necessary corrections.

14.0 How to Contact Us

If you have questions or comments about this privacy policy, please email us or write us at: info@ha-shem.com. For further information about how to contact Ha-Shem Limited please visit our contact page.