Microsoft 365
Microsoft is embedding Copilot into everything; trust us when we say it’s not hype, you need to see it to know it!
From writing documents to managing customer requests, handling financial data, securing your infrastructure, and even driving better sales conversations, there’s now a Copilot designed for almost every department. Whether you work in Word or SAP, Excel or Salesforce, Microsoft’s approach is simple: bring AI to the tools you already use and trust.
Copilot isn’t a one-size-fits-all product. It’s a collection of AI-powered assistants built into Microsoft 365 apps and connected with third-party platforms through secure integrations. Each Copilot experience is purpose-built to match the specific and relevant needs of your team, while keeping everything grounded in your organisation’s data, not public internet sources.
Now that you’ve got a basic understanding, it’s time we dove right in to the different variants of Copilot, their pricing estimate, and how to license them.
Just before we move forward, there’s something you should know, in case the thought has crossed your mind already, Microsoft 365 Copilot, Copilot for Sales, and Copilot for Service are only available as an annual subscription, but you have two options for payment – monthly (5% more expensive, but recommended for companies that might have cash flow constraints) and annual.
Microsoft 365 Copilot Licensing
What it is:
Copilot for Microsoft 365 brings AI capabilities into Word, Excel, PowerPoint, Outlook, Teams, OneNote, Whiteboard, and more. You can draft content, summarize meetings, analyze trends, and get help with tasks—all without switching apps.
What’s required:
- A qualifying Microsoft 365 or Office 365 license
(Enterprise: E3, E5, F1, F3 | Business: Basic, Standard, Premium | Office 365 E1, E3, E5) - Azure Active Directory (Entra ID)
- Microsoft Teams and OneDrive must be enabled
Pricing:
- $30 per user/month (annual billing)
- $31.50 per user/month (monthly billing)
Copilot Chat is included with this license. It also works across your Microsoft 365 environment, answering questions based on your own files, emails, and meetings.
Copilot for Sales Licensing
What it is:
Copilot for Sales enhances productivity for sales teams by bringing CRM data into your Microsoft 365 tools. It works with both Dynamics 365 Sales and Salesforce.
Top benefits:
- Prepares you for meetings with summaries and customer insights
- Suggests replies and follow-ups directly in Outlook or Teams
- Surfaces CRM context without switching tabs
What’s required:
- Microsoft 365 Copilot license
- Dynamics 365 Sales (Enterprise or Premium)
or Salesforce Sales Cloud (Enterprise edition or higher)
Pricing:
- $50 per user/month
- Or $20 per user/month as an add-on if you already have Microsoft 365 Copilot
Dynamics 365 Sales Premium users only need the base Copilot license. Others can use a “step-up” license to upgrade from Microsoft 365 Copilot to Copilot for Sales.
Copilot for Finance (Now Finance Agents) Licensing
What it is:
Built for finance professionals, Copilot for Finance helps automate journal entry reviews, variance analysis, and reconciliation. It works inside Excel and Outlook while pulling from ERP systems like Dynamics 365 Finance and SAP.
Top benefits:
- Flags anomalies and recommends actions in Excel
- Generates financial summaries and approvals in Outlook
- Accelerates reporting cycles using real-time data
What’s required:
- Microsoft 365 Copilot license
- Copilot Studio (formerly Power Virtual Agents)
- ERP connector (Dynamics 365 Finance 10.0.38+, Business Central 24.3+, SAP ECC or S/4HANA)
- Microsoft Dataverse and access permissions
Pricing:
Currently in preview. Available via consumption through Microsoft Copilot Studio and Finance plugins. Contact us for detailed pricing.
Copilot for Service Licensing
What it is:
Copilot for Service supports customer service agents by generating real-time suggestions, summarizing customer interactions, and pulling relevant knowledge from internal sources.
Top benefits:
- Speeds up case resolution with AI-suggested replies
- Summarizes previous interactions instantly
- Pulls from your internal knowledge base to assist agents
What’s required:
- Microsoft 365 Copilot license
- Dynamics 365 Customer Service (Enterprise or Premium)
Pricing:
- $50 per user/month
- Or $20 per user/month as an add-on if you already have Microsoft 365 Copilot
Like other Copilot add-ons, Copilot for Service builds on the base Microsoft 365 Copilot experience and connects seamlessly with your service workflows.
Copilot Chat (Included with Microsoft 365 Copilot)
What it is:
Copilot Chat is a conversational AI assistant that works across Microsoft 365. Think of it as your internal search engine that actually knows your files, your meetings, and your calendar, because it’s built into the same tools.
Top benefits:
- Ask about upcoming meetings
- Request summaries of documents
- Get step-by-step help with Excel, Word, or Teams
- All grounded in your organisation’s permissions and privacy settings
Pricing:
Included in Microsoft 365 Copilot. There’s also a free version with limited functionality for Microsoft 365 users (web only).
Copilot for Security Licensing
What it is:
Copilot for Security is designed for analysts and IT teams. It helps detect, investigate, and respond to threats across tools like Microsoft Sentinel, Defender, Entra, and Intune. The model is built on GPT-4 and enhanced with Microsoft’s daily threat intelligence signals.
Top benefits:
- Summarises incidents across your environment
- Helps write KQL and PowerShell commands
- Speeds up investigations and threat hunting
- Reduces false positives with smart context
What’s required:
- An Azure subscription
- At least one Security Compute Unit (SCU) provisioned
- Integration with Microsoft security products is recommended but optional
Pricing:
- $4/hour per SCU
- Minimum 1 SCU running continuously = approx. $35,000/year
- Monthly billing based on usage
This is a consumption-based model, and is ideal for teams that want flexible scale and pay-per-use capabilities.
Need Help Choosing the Right Copilot?
Not every department needs every Copilot. But each team can benefit from one that matches their workflow. Whether you’re in sales, finance, operations, security, or support, Microsoft Copilot brings AI to where you work. And we’re here to help you make the most of it.
If you’re unsure where to start, our onboarding team can walk you through your options and help plan a Copilot that fits your goals.
FAQs
Here’s a thoughtfully written FAQ section to support your Microsoft Copilot webpage or onboarding document. It’s structured to reflect common questions your customers, sales reps, or internal stakeholders might ask - answered clearly and concisely.
What is Microsoft Copilot, and how is it different across departments?
Microsoft Copilot is a suite of AI-powered experiences embedded in Microsoft 365 apps and extended into business functions like sales, finance, customer service, and security. Each Copilot version is designed with role-specific intelligence, for example, Copilot for Sales pulls CRM data, while Copilot for Finance assists with reconciliation and analysis.
What do I need to start using Microsoft 365 Copilot?
You’ll need:
- A qualifying Microsoft 365 or Office 365 subscription (E3, E5, F3, Business Standard, Premium, etc.)
- Entra ID (formerly Azure Active Directory)
- OneDrive for Business and Microsoft Teams enabled
- Copilot licenses purchased and assigned via your admin portal
Is Copilot a separate product or part of my Microsoft 365 license?
It’s an add-on. Even if you have Microsoft 365 or Office 365, Copilot requires a separate paid license, currently priced at $30/user/month (or $31.50 on a monthly plan).
Can I use Copilot for Sales, Finance, or Service without the base Microsoft 365 Copilot license?
No. These are add-on experiences. You need to first have Microsoft 365 Copilot licensed for the user, then add the specialized Copilot (Sales, Finance, or Service) on top of that.
What’s a “step-up” license in Copilot for Sales and Service?
If a user already has Microsoft 365 Copilot, you can apply a step-up license for Copilot for Sales or Service instead of purchasing a separate full license. It’s a cost-efficient way to upgrade users without duplicating charges.
Is Copilot Chat the same as Microsoft 365 Copilot?
Copilot Chat is a key feature included with Microsoft 365 Copilot. It provides a conversational interface that can summarize, answer questions, and assist users across their documents, meetings, and emails.
Can Copilot work with non-Microsoft tools like Salesforce or SAP?
Yes. Microsoft has enabled integrations with third-party systems like Salesforce (for Sales), SAP (for Finance), and ServiceNow (for support). These integrations typically require configuration via Microsoft Graph connectors, Copilot Studio, or Power Platform connectors.
How does Copilot for Security licensing work?
Copilot for Security is not user-based. It uses a consumption model based on Security Compute Units (SCUs). Each SCU costs around $4 per hour and is billed monthly. At minimum usage (1 SCU running continuously), the yearly cost is roughly $35,000.
Is Copilot for Finance available to everyone yet?
Not yet. It’s currently in preview and accessible through Microsoft Copilot Studio with select ERP integrations. To get started, you’ll need technical setup and licensing guidance, usually through a Microsoft partner or account manager.
Will Microsoft use my data to train the AI?
No. Your organisational data is not used to train the foundational models behind Microsoft Copilot. Responses are generated based on your existing permissions and data access policies.
How do I assign and manage Copilot licenses for my team?
Licenses are managed through the Microsoft 365 admin center or your enterprise agreement portal. You can assign licenses per user, monitor usage, and control access just like any other Microsoft 365 add-on.
Can I try Copilot before buying?
There is no public free trial for Microsoft 365 Copilot, but the free web-based Copilot Chat experience (limited functionality) is available to Microsoft 365 subscribers.
