How AI in SolarWinds ITSM Saves 23 Hours Per Agent - Every Week!
IT Service Management (ITSM) is arguably the backbone of every high-performing IT infrastructure.
While it may not always be in the spotlight, ITSM is what prevents minor IT issues from turning into major business roadblocks. From handling service requests to troubleshooting system failures, ITSM keeps operations seamless, allowing teams to focus on what truly matters, growing the business.
But let me test your knowledge! What does ITSM stand for?
A) Information Technology Service Monitoring
B) Information Technology Service Management
C) Information Technical Service Monitoring
(You get to see the answer when you read this article to the end)
In all seriousness, ITSM is a critical component of any organization’s IT strategy. By implementing effective ITSM processes, organizations can drive value realization, improve customer satisfaction, and increase efficiency. But let’s be real, traditional ITSM can be, well, a bit boring.
Let’s get down to business…. going more targeted into SolarWinds ITSM AI.
What is SolarWinds ITSM AI?
SolarWinds ITSM AI is a powerful, AI-driven enhancement to the SolarWinds Service Desk, designed to automate, optimize, and accelerate IT service management. Leveraging the latest advancements in artificial intelligence, it provides predictive analytics, intelligent ticketing, and automated solutions, transforming IT teams from reactive responders to proactive staff members.
At its core, SolarWinds ITSM AI eliminates inefficiencies and reduces IT workload by:
- Auto-resolving common issues before they reach human agents.
- Guiding IT teams with AI-generated troubleshooting steps.
- Enhancing service request management with AI-powered automation.
- Generating quick, accurate responses to IT queries.
And the best part? With Machine Learning, it learns over time, continuously improving its ability to predict, suggest, and automate solutions.
Now, let’s take a step back. Before AI-powered ITSM solutions, businesses struggled with:
- Overloaded IT teams drowning in routine service requests.
- Slow resolution times leading to unhappy employees and productivity losses.
- Inconsistent service quality due to manual error-prone processes.
- A reactive approach – fixing problems only after they escalate.
Now, with SolarWinds ITSM AI, the story has completely changed:
- 56% faster resolution times through automated ticket categorization and predictive analytics. (Source: SolarWinds ITSM AI Whitepaper, 2024)
- 23 hours saved per IT agent per week, allowing teams to focus on strategic initiatives.
- 19% increase in ticket-handling efficiency per agent.
- Proactive IT service management that prevents downtime rather than just responding to it.
The Financial Impact: ROI That Speaks for Itself
IT leaders don’t just want efficiency, they want measurable returns. And SolarWinds ITSM AI delivers:
- Reduced operational costs by automating redundant tasks and improving IT team efficiency.
- Less downtime = higher business continuity, preventing costly IT disruptions.
- Faster ticket resolution = increased employee productivity, reducing lost work hours.
- 3x ROI within the first year of implementation for over half of surveyed companies.
For organizations aiming to maximize efficiency and cost savings, AI-powered ITSM isn’t just an upgrade – it is a necessity. Let us give you more insight into something beyond ITSM.
Final Thought: Can Your Business Afford to Ignore ITSM AI?
As of today, manual IT service management is no longer sustainable. The question isn’t whether your organization needs SolarWinds ITSM AI, it’s how much you’re losing without it.
So, are you ready to embrace the AI-powered future of ITSM, or will you let inefficiencies continue to drain your business.
If you took your time to read this article, and got this far, you deserve a reward, so as I promised you earlier, here’s the answer to our quiz:
B – Information Technology Service Management.
You can click HERE to get a free demo
